Shipping & Returns Policy

Shipping

• Where we ship. We ship within the United States only.
• Cost. Shipping options and costs are shown at checkout. Orders over $60 ship free.
• Processing time. Orders are typically processed within [1–2] business days. Orders are not shipped or delivered on weekends or holidays.
• Delivery time. Delivery estimates are provided by the carrier and are not guaranteed.
• Tracking. You will receive a tracking number by email once your order ships.
• Delays. We are not responsible for carrier delays, or for shipments once they are marked delivered. If a package is lost or damaged in transit, contact us and we will help you resolve it with the carrier.

Subscriptions

Subscription orders renew and ship automatically every 30 days (or the interval shown at checkout) until cancelled. You can pause, skip, or cancel anytime in your account portal or by emailing info@kalmer.skin, cancellation is as easy as signup and takes effect for the next billing cycle if made before your renewal date. Full terms in our Terms of Service, Section 5.

Returns and Refunds

Because Kalmer Skin products are single-use, disposable personal-care items, standard returns are limited for hygiene and safety reasons, but your first order is protected by our guarantee below.

• 30-Day Calm Guarantee (first month). If your first month isn't right for you, email us within [30] days of delivery and we refund the equivalent of one month's supply in full, even if opened. No return shipment needed. If you ordered a multi-month supply (3-month or 6-month plan), any additional sealed, unopened months are covered under the unopened-products policy below for the remaining refund. One guarantee per customer.
• Unopened products. Unopened, unused products in original sealed packaging may be returned within [30] days of delivery for a refund or exchange.
• Opened or used products (beyond the first-order guarantee). For health and hygiene reasons, opened or used products cannot be returned or refunded.
• Damaged, defective, or wrong items. Contact us within [14] days of delivery with a photo and we will replace it or refund you at no cost to you.
• How to start a return. Email info@kalmer.skin with your order number. Do not send products back without contacting us first. Return shipping costs for non-defective returns are the customer's responsibility unless otherwise agreed.
• Refunds. Approved refunds are issued to your original payment method within [5–10] business days after approval (or after we receive and inspect a returned item, where a return is required). Original shipping charges are non-refundable unless the return is due to our error.

Contact

Questions about shipping or returns? Email info@kalmer.skin.